Senior Quality Assurance Leader

4 days ago

Bengaluru, Karnataka, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Overview

We are expanding our Quality Assurance function by establishing a Quality Assurance team in India. The team will be responsible for performing independent QA audits on underwriting work done by BPO partners across different regional markets.

This is a leadership role that requires strong analytical skills, insurance domain expertise, and the ability to work closely with stakeholders across geographies.

Key Responsibilities:

  • Lead a team of Senior Quality Assurance Analysts performing independent QA audits on underwriting work done by BPO partners.
  • Oversee quality assurance activities across key underwriting back-office processes, including Policy Booking, Endorsements, Submission, Quotes, and other processes.
  • Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
  • Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews, and continuous capability development.
  • Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
  • Prepare reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance.

Requirements:

  • Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
  • Seasoned P&C industry operations lead with 10-12 years of experience, including a minimum of 4 years overseeing QA function and managing high-performing teams.
  • Proven expertise in underwriting processes for different geography regions (UK, Europe, MENA & APAC) and business lines.
  • Familiarity with vendor governance and multi-tier QA environments.

Essential Skills:

  • Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance.
  • Strong attention to detail and ability to drive root cause analysis and process improvements.
  • High level of accountability, organizational skills, and decision-making ability.

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