Customer Order Manager

1 day ago


Malappuram, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000
Job Title: Customer Order Manager

As a Customer Order Manager, you will be responsible for overseeing the entire order lifecycle, from receipt of orders to delivery and beyond.

Key Responsibilities:
  • Monitor incoming customer orders in real-time via the order management system.
  • Track the order progress from placement to delivery.
  • Identify and escalate delayed or stuck orders.
  • Coordinate with restaurants and delivery personnel to ensure smooth order fulfillment.
  • Communicate with customers to confirm order details, resolve issues, or update them about delays.
  • Handle customer complaints related to missing items, delayed deliveries, or incorrect orders.

Required Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Knowledge of order management systems and processes.
  • Experience working in a customer-facing role is an asset.

Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.

Why Join Our Team:

We are committed to providing our customers with exceptional service and support. As a Customer Order Manager, you will play a critical role in ensuring that our customers receive their orders on time and in good condition. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.



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