
Customer Order Manager
1 day ago
As a Customer Order Manager, you will be responsible for overseeing the entire order lifecycle, from receipt of orders to delivery and beyond.
Key Responsibilities:
- Monitor incoming customer orders in real-time via the order management system.
- Track the order progress from placement to delivery.
- Identify and escalate delayed or stuck orders.
- Coordinate with restaurants and delivery personnel to ensure smooth order fulfillment.
- Communicate with customers to confirm order details, resolve issues, or update them about delays.
- Handle customer complaints related to missing items, delayed deliveries, or incorrect orders.
Required Skills and Qualifications:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
- Strong problem-solving skills and attention to detail.
- Knowledge of order management systems and processes.
- Experience working in a customer-facing role is an asset.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
Why Join Our Team:
We are committed to providing our customers with exceptional service and support. As a Customer Order Manager, you will play a critical role in ensuring that our customers receive their orders on time and in good condition. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.
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