Production Support Specialist Payment Domain

2 days ago

Mysore, Karnataka, India beBeePayment Full time ₹ 15,00,000 - ₹ 25,00,000

Job Opportunity

We are seeking a skilled and detail-oriented Production Support Specialist for our Payment domain. In this role, you will be responsible for monitoring, troubleshooting, and ensuring the uptime and stability of critical banking applications.

  • Provide application and production support for digital payment systems, including UPI and retail banking platforms.
  • Monitor application health, system alerts, and perform incident management to ensure minimal downtime.
  • Perform root cause analysis (RCA) for recurring issues and drive long-term solutions.
  • Coordinate with development, QA, infrastructure, and vendor teams for issue resolution and change implementation.
  • Document support procedures, run books, and incident reports.
  • Ensure compliance with ITIL practices including incident, problem, and change management.
  • Handle deployment activities, release validations, and post-production verification.
  • Act as an SME for payment systems, and support audits and compliance-related activities.

Requirements

  • Bachelor's degree in Computer Science or related field.
  • 8-11 years of experience in application support, production support, or IT operations.
  • Hands-on experience supporting UPI platforms, retail banking applications, and payment gateways.
  • Strong understanding of banking protocols and digital payment workflows.
  • Proficiency in SQL, Unix/Linux commands, log analysis, and scripting.
  • Good understanding of monitoring tools, incident tracking systems.
  • Excellent troubleshooting and analytical skills with a strong sense of urgency.
  • Strong communication and coordination skills across cross-functional teams.

Benefits

The ideal candidate will have excellent communication skills and a solid understanding of banking protocols and digital payment workflows.

What We Offer

We offer competitive compensation and benefits packages, along with opportunities for professional growth and development.

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