IT Technical Support Specialist

4 days ago

Pune, Maharashtra, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Service Desk Professional

As a Service Desk Professional, you will be the primary point of contact for IT-related queries and issues raised by users. Your role will involve logging, tracking, and managing incidents and service requests in the ticketing system.

You will troubleshoot and resolve technical issues related to hardware, software, networks, and applications. If an issue cannot be resolved at your level, you will escalate it to higher-level support teams as per SLA guidelines.

One of your key responsibilities will be to provide remote and on-site assistance to ensure minimal downtime for users. You will also be required to maintain updated knowledge of IT policies, systems, and troubleshooting procedures.

In order to deliver high levels of customer satisfaction, you will need to provide prompt and effective support. To achieve this, you will work closely with other teams and stakeholders to identify and implement solutions to improve the overall customer experience.

Key aspects of this role include:

  • 1-6 years of experience in IT service desk or technical support role.
  • Strong knowledge of Windows/Mac OS, MS Office, basic networking, and commonly used applications.
  • Familiarity with ITIL processes is highly beneficial.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong verbal and written communication skills.
  • Customer-focused with a proactive and professional approach.

This is a dynamic and fast-paced environment that requires strong organizational and time management skills. The ideal candidate will be able to multitask effectively and prioritize tasks efficiently.

Are you passionate about delivering exceptional customer service? Do you have a background in IT and a passion for troubleshooting? We want to hear from you

  • Technical Support Specialist

    3 days ago

    Pune, Maharashtra, India beBeeSupport Full time ₹ 21,400 - ₹ 3,24,000

    Technical Support SpecialistThis is an exciting opportunity to join our team as a Technical Support Specialist. As part of our IT department, you will play a key role in providing first-level technical support for desktops, laptops, and peripherals.

  • Technical Support Specialist

    4 days ago

    Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistJob Description\ We are seeking a skilled and experienced technical support specialist to join our team. In this role, you will be responsible for monitoring the infrastructure of our systems, identifying and resolving technical issues, and providing excellent customer service.\ You will work closely with our internal...

  • Technical Support Specialist

    2 days ago

    Pune, Maharashtra, India Paksha Kitchen Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionPaksha Kitchen Pvt. Ltd. is India's leading multi-brand cloud kitchen company, offering innovative food concepts like premium event catering, authentic regional thalis, traditional biryanis, Indian street food, and more. The company blends technology, standardized processes, and culinary research to deliver high-quality food solutions...

  • Technical Support Specialist

    7 days ago

    Pune, Maharashtra, India beBeeMaintenance Full time ₹ 4,00,000 - ₹ 8,00,000

    A career as a Technical Support Specialist at Aster Medcity offers the opportunity to embark on a rewarding journey with our dynamic team.The role involves performing routine maintenance and repair of equipment, ensuring its proper functioning through regular inspections and tests.Troubleshooting technical issues and resolving them efficiently is also an...

  • Technical Support Specialist

    7 days ago

    Pune, Maharashtra, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 18,00,000

    Job SummaryWe are seeking a dedicated and customer-focused technical support specialist to join our team. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model.The ideal candidate will work closely with infrastructure, security, and application teams...

  • Technical Support Specialist

    5 days ago

    Pune, Maharashtra, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team.Job Description:Provide technical assistance by responding to inquiries regarding errors, problems or questions with program applications.Assist in validating outgoing files for accuracy in data and layout.Help review and edit communication materials...

  • Frontline Technical Support Specialist

    3 days ago

    Pune, Maharashtra, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Frontline Technical Support SpecialistAt our organization, we are seeking a highly skilled and motivated individual to fill the role of Frontline Technical Support Specialist. This position is responsible for providing technical support to our customers, resolving issues in a timely and efficient manner, and ensuring that our products meet the...

  • Technical Support Specialist

    1 day ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 8,50,000 - ₹ 12,10,000

    Job Title:Technical Support SpecialistAbout the Role:This is an exciting opportunity to join our team as a Technical Support Specialist. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers via phone, chat, or email.You will work closely with internal teams to resolve complex technical...

  • Technical Support Specialist

    3 days ago

    Pune, Maharashtra, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,00,00,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to provide exceptional technical assistance and support to internal or external customers through incident and problem management. You will troubleshoot complex issues, analyze root causes, and implement timely solutions to ensure smooth operations and customer...

  • Technical Support Specialist

    1 day ago

    Pune, Maharashtra, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 25,00,000

    Technical Support Specialist for iScala ERP SystemWe are seeking a highly skilled Technical Support Specialist to provide expert assistance to users of our iScala ERP system. The ideal candidate will have a strong background in technical support, excellent problem-solving skills, and the ability to communicate complex technical information to non-technical...