Cloud Connectivity Specialist

3 days ago

Pune, Maharashtra, India beBeeCloud Full time US$ 90,000 - US$ 1,10,000
Job Description

As a digital professional, you will play a pivotal role in enabling the next generation of entrepreneurs worldwide. Our cutting-edge subscription commerce platform empowers businesses to sell any product through any channel on any device as a service.

About You

This critical position involves being an active participant in incident and change management for managed Cloud services (Azure and/or AWS) and sites with varying circuit sizes from T1s to DS3. The role relies heavily on knowledge and understanding of monitoring and ticketing platforms to effectively troubleshoot and resolve issues.

The Job

You will interact regularly with customers who have subscribed to our Managed Services. This position requires a strong customer focus and ability to handle diverse customer requirements and priorities.

Key Responsibilities:
  • Own, triage, and resolve customer network, server, and Cloud-related trouble tickets to successful completion.
  • Detection, tracking, and restoration of customers' connectivity via their data circuits, servers, services, etc.
  • Remotely troubleshoot and configure WAN/LAN devices, including routers, firewalls, switches, load balancers, servers, etc., from various vendors.
  • Engage, escalate, and work with carriers and other third parties when needed as part of service restoration.
  • Participate in incident command bridges, hypercare, and major incidents when required.
  • Understand and utilize network monitoring tools such as Logic Monitor to assist in troubleshooting or analyzing network issues and performance.
  • Communicate with technical and non-technical contacts depending on the situation.
  • Perform effective ticket management, including queue management, timely ticket documentation, proper hand-off to other analysts, teams, third parties, etc., communications to customers, and ticket resolution.
  • Adhere to established Service Level Objectives and/or Service Level Agreements.
Requirements and QualificationsWhat We're Looking For:
  • A minimum of two years of experience remotely supporting networking and server connectivity in managed services environments.
  • Operational knowledge of MS Azure or Amazon Web Services (AWS).
  • Understanding of the OSI Model and TCP/IP protocols to troubleshoot issues remotely.
  • Demonstrable experience troubleshooting and resolving connectivity issues, errors, etc., in both networks and server environments.
  • Knowledge of supporting virtual Windows and/or Linux servers and services regarding connectivity, performance, application errors, etc.
  • Knowledgeable about DNS, DHCP, SMTP, and other routing protocols.
  • Knowledge of network monitoring, alerting, and traffic capturing tools.
  • Must be conceptually familiar with security-related terms, technologies, encryption, authentication, IPSec, VPN tunnels, including GRE, and controlling traffic.
  • Ability to interact, communicate, and collaborate with internal/external customers, service providers, and field technicians.
Preferred Qualifications:
  • Large enterprise environment, Cloud, or telecommunications company experience preferred.
  • Awareness of Cloud tools such as CloudCheckr, orchestration, etc.
  • Relevant technical certifications a plus, i.e., CCNA, MS Azure Fundamentals, AWS Cloud Practitioner, Network+, etc.
  • Bachelor's degree in computer science, Information Systems, or a related discipline.
  • Experience working in a Managed Services organization a plus.
  • Experience with ServiceNow and monitoring tools such as Logic Monitor.
  • Possess or be working towards ITIL v3 or v4 Foundations Certification.
  • Experience in command line using Cisco, Juniper, PowerShell, Linux, or other relevant technologies.

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