Amazon Connect Developer
3 weeks ago
About the Role :
We are actively seeking talented Amazon Connect Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients.
- Amazon Connect Tech Lead with 5-7 years experience.
- Experience with Amazon Connect (Contact flows, queues, routing profile).
- Integration experience with Salesforce (Service Cloud Voice).
- Hands-on with AWS services.
- AWS Lambda (for backend logic) Programming language Java or Python.
- Amazon Lex (Voice/chat bots).
- Amazon Kinesis (for call analytics and streaming).
- Amazon S3 (Storage).
- Amazon DynamoDB.
- CloudWatch.
- IAM.
- Proficiency in programming scripting Java Script, Nodejs.
- Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation.
- Knowledge of contact center KPIs and analytics dashboards.
- Solid experience in REST APIs and integration frameworks.
- Experience working in Agile Scrum environments.
- Experience in Automating deployments of contact center setup using CI/CD pipelines or Terraform.
- Lead the end to end implementation and configuration of Amazon Connect.
- Understanding of telephony concepts SIP DID ACD IVR CTI.
- AWS Certified Solutions Architect or Amazon Connect certification.
Why Join IOWeb3 Technologies?
- Work with a team that values integrity, collaboration, and excellence.
- Opportunity to contribute to impactful projects for a multinational client.
- Flexible work arrangements (Remote, Hybrid, or Onsite options).
- Be part of a company that is at the forefront of digital solutions and customer experience.
Apply Now :
If you're an Amazon Connect specialist looking for your next challenge, apply today Please indicate your relevant experience level in your application.
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