Cloud Infrastructure Support Specialist

2 days ago

Pune, Maharashtra, India beBeeInfrastructure Full time ₹ 1,04,000 - ₹ 1,30,878
Cloud Infrastructure Support Specialist

We are seeking a diligent and proactive Cloud/Infrastructure Monitoring Administrator to join our operations team. This role is crucial for ensuring the continuous availability and performance of our diverse IT infrastructure, spanning Windows, Linux, VMware, and AWS environments.

Key Responsibilities
  • Monitoring & Alert Management:
  • Continuously monitor a hybrid infrastructure using specialized tools like SolarWinds, Splunk, and Uptrends.
  • Acknowledge, validate, and respond to alerts related to critical metrics such as CPU utilization, memory consumption, disk space, service availability, and cloud instance health.
  • Conduct basic troubleshooting steps including ping tests, service status checks, validating console access, and reviewing VM statuses.
  • Accurately escalate issues to engineering teams as per defined Standard Operating Procedures (SOPs).
  • Cloud & Virtualization Support:
  • Monitor AWS EC2 instance health, availability, and connectivity directly via the AWS Console.
  • Validate vCenter alerts, perform checks on ESXi host connectivity, datastore usage, and ensure correct VM power status within VMware environments.
  • Support incident triage specifically for newly migrated AWS environments.
  • Network & Connectivity Monitoring:
  • Promptly respond to basic network-related alerts such as 'link down,' 'high latency,' and 'interface errors.'
  • Understand and perform basic networking troubleshooting including ping, traceroute, DNS resolution checks, and physical link status verification.
Required Skills and Qualifications
  • Operating Systems: Basic hands-on experience with Windows Server and Linux OS for monitoring, basic administration, and troubleshooting.
  • Virtualization: Exposure to VMware ESXi/vCenter and familiarity with virtual infrastructure environments.
  • Cloud Fundamentals: Familiarity with AWS (console navigation, EC2 instance monitoring).
  • Networking Fundamentals: Fundamental understanding of network technologies including TCP/IP, DNS, DHCP, ICMP, basic routing, and switching concepts.
  • Proficiency with network troubleshooting commands like ping/traceroute and understanding packet path troubleshooting.
Benefits
  • Opportunity to work in a 24x7 rotational shift model.
  • Strong attention to detail and strict adherence to incident handling protocols.

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