Enterprise Network Operations Manager

Job Title: Enterprise Network Operations Manager

About the Role:

We are seeking a highly skilled and strategic professional to lead and manage our enterprise-wide IT and OT network infrastructure. The ideal candidate will have 12-15 years of experience in network operations, demonstrating expertise in managing complex network environments, leading technical teams, and ensuring optimal network performance and security.

The role demands an experienced professional who can play a key role in managing daily operations, overseeing major transformation projects, and driving secure connectivity across both corporate and industrial environments.

• Key Responsibilities:

• Manage enterprise-wide IT and OT network operations, including LAN, WAN, SD-WAN, VPN, Wireless, Internet, MPLS, and data centre connectivity.
• Ensure 24/7 network availability, reliability, and performance through proactive monitoring, diagnostics, and troubleshooting.
• Implement and manage macro and micro segmentation strategies to enhance network security posture across IT and OT domains.

• Project Leadership:

• Lead technical delivery and end-to-end execution of network transformation and expansion projects (e.g., campus upgrades, cloud migrations, plant network segmentation, OT segmentation, new initiative roll-out, etc.).
• Coordinate with cross-functional IT/OT teams to ensure alignment with business objectives and compliance requirements.
• Own project lifecycle from requirement gathering and solutioning to handover and documentation.

• Vendor Management:

• Manage relationships with OEMs, service providers, and system integrators to ensure optimal service delivery.
• Negotiate and monitor SLAs, ensure issue escalation procedures are followed, and drive continuous improvement with vendors.
• Coordinate with external vendors and service providers to procure network equipment and services, negotiating contracts and managing relationships.

• Governance & Compliance:

• Establish and enforce network policies, standards, and compliance frameworks (ISO 27001, GxP, NIST, etc.).
• Develop and enforce network security policies and procedures to safeguard organizational data and comply with industry regulations.
• Coordinate periodic audits, risk assessments, and remediation's to meet regulatory and cybersecurity mandates.
• Ensure full adherence to compliance requirements for data privacy, pharma/life sciences, or regulated industrial operations.

• Security & Segmentation:

• Implement network security controls including firewalls, NAC, IDS/IPS, and segmentation (macro & micro) between IT/OT zones.
  • Collaborate with the cybersecurity team to align on zero-trust architecture and secure data flows across environments.
  • Team Leadership:
  • Lead and mentor a team of network engineers and analysts (L1L3).
  • Develop SOPs, knowledge base articles, and ensure robust documentation for operational continuity.
  • Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Specific Certification: CCNP / CCIE, ITIL v4 Foundation or Intermediate, PMP / PRINCE2 (optional for project oversight).
  • Experience: 10-12 years of experience in network operations, with 3-5 years in leadership or managerial role.
  • Skill (Functional & Behavioural): Strong expertise in enterprise networking (Cisco, Juniper, Fortinet, Palo Alto, etc.), hands-on knowledge of SD-WAN, NAC, micro/macro segmentation, and hybrid cloud networks (AWS/Azure), familiarity with OT protocols and systems (e.g., SCADA, PLC, Modbus), and secure IT/OT integration.
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