IT Service Management Architect

2 days ago

Hyderabad, Telangana, India beBeeItsm Full time ₹ 25,00,000 - ₹ 30,00,000
Job Title: IT Service Management Architect

We are seeking a highly skilled IT Service Management (ITSM) architect to join our team. As an ITSM architect, you will be responsible for designing and implementing IT service management solutions that meet the evolving needs of our clients.

Your primary goal will be to ensure that our IT services are delivered efficiently, effectively, and with high quality. To achieve this, you will work closely with our clients to understand their requirements, identify opportunities for improvement, and develop customized solutions that meet their needs.

Key Responsibilities:

  • Designing and implementing IT service management solutions that align with industry best practices
  • Configuring and customizing ITSM applications to meet client-specific requirements
  • Developing and maintaining relationships with clients to ensure ongoing support and satisfaction
  • Participating in ongoing production support and end-user support

Required Skills:

  • Expertise in ITSM tools such as Cherwell, ServiceNow, and ScienceLogic
  • Experience with workflow automation and configuration management
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

Desirable Skills:

  • Knowledge of application performance monitoring tools such as AppDynamics and Dynatrace
  • Experience with IT service management frameworks such as ITIL

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