Enterprise Salesforce Service Cloud Architect

1 day ago

Hyderabad, Telangana, India beBeeArchitect Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Description

We are seeking an accomplished Salesforce Technical Architect to join our team in Hyderabad. This role requires extensive experience in designing and architecting enterprise-scale Service Cloud solutions, driving technical governance, and aligning Salesforce implementations with business strategy.

The ideal candidate will combine deep Service Cloud expertise, architectural leadership, and hands-on technical ability, with proven experience in managing distributed teams and ensuring successful project execution.

This is a high-visibility role that requires a strong command of Service Cloud features, including Case Management, Knowledge Base, Omni-Channel, CTI, and Service Console.

Key responsibilities include defining and owning the end-to-end architecture for Salesforce Service Cloud solutions at enterprise scale, designing data models, security models, and integration architectures for complex business environments, and establishing and enforcing technical governance, coding standards, and best practices across Salesforce programs.

Additionally, this role requires overseeing critical administration areas such as roles, profiles, permission sets, sharing rules, workflows, and automation tools, providing architectural guidance on data quality, system performance, and sandbox strategy, and mentoring technical teams and promoting continuous learning of Salesforce Service Cloud capabilities.

Our ideal candidate will have 12–15 years of IT experience with 7+ years in Salesforce CRM, proven expertise in architecting large-scale Salesforce Service Cloud solutions, strong command of Service Cloud features, hands-on proficiency in Apex, Visualforce, Lightning Components, SOQL, REST/SOAP APIs, solid understanding of Salesforce security, data model, and integration frameworks, experience with integration platforms, and strong leadership, stakeholder engagement, and communication skills.

Required Skills & Qualifications

  • 12–15 years of IT experience with 7+ years in Salesforce CRM
  • Proven expertise in architecting large-scale Salesforce Service Cloud solutions
  • Strong command of Service Cloud features: Case Management, Knowledge Base, Omni-Channel, CTI, and Service Console
  • Hands-on proficiency in Apex, Visualforce, Lightning Components, SOQL, REST/SOAP APIs
  • Solid understanding of Salesforce security, data model, and integration frameworks
  • Experience with integration platforms (e.g., MuleSoft, REST/SOAP web services, middleware)
  • Strong leadership, stakeholder engagement, and communication skills
  • Experience working with distributed global teams and managing offshore coordination

Preferred Certifications

  • Salesforce Certified Technical Architect (CTA) – highly desirable
  • Salesforce Certified Application Architect / System Architect
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Platform Developer I/II
  • Salesforce Administrator / Advanced Administrator

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