**Travel Industry Operations Expert**
3 weeks ago
Job Summary:
FBT Adventurers is seeking a highly skilled Travel Industry Operations Expert to join our team. The ideal candidate will possess excellent communication skills, be proficient in B2B markets, and have extensive knowledge of the Dubai travel industry.
Key Responsibilities:
- Attend to day-to-day activities in a highly professional and efficient manner.
- Respond to agent inquiries in a timely and professional manner, providing well-presented offers and full information.
- Receive confirmed bookings from agents and update internal systems accordingly.
- Ensure all work is executed correctly and on time, aligning with services booked.
- Arrange for meet & assist, accommodation, transportation, restaurants, guiding, and other related services according to client itinerary.
- Facilitate smooth execution of services from arrival to departure.
- Send confirmation of services to agents in a timely and professional manner.
- Adhere to agent requirements to ensure maximum satisfaction and loyalty.
- Follow up on cash and advance supplier payments in coordination with the account.
- Coordinate with other departments and ground operations to ensure accurate and quality service delivery.
- Handle unforeseen problems and complaints, determining eligibility for money returns.
- Obtain agent feedback on provided services to improve our offerings.
Requirements:
2-5 years of experience in a similar role.
No salary cap for the right candidate.
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