Microsoft Support Specialist

20 hours ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title: Microsoft Support Specialist


Job Description:

As a Microsoft Support Specialist, you will play a critical role in providing technical expertise and support for Microsoft 365 products and applications. You will work closely with our Level 1/1.5 support teams to troubleshoot and resolve complex issues related to Microsoft Office applications, MS Outlook, and other add-ins.

This is an exciting opportunity to join a dynamic team and leverage your skills and experience to make a real difference. If you are passionate about technology and enjoy working in a fast-paced environment, we encourage you to apply.


Responsibilities:
  • Provide level 2 application support and incident management for Microsoft 365 products and applications.
  • Work with the Productivity Tools team to troubleshoot and resolve issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise environments.
  • Escalate complex issues to level 3 engineers or vendors as needed.

Requirements:
  • Bachelor's / Master's degree in computer science engineering/technology.
  • Technical certifications would be an added advantage.

Preferred Qualifications/Skills:
  • Strong background troubleshooting on enterprise Windows, Mac, and iOS environments, as well as MS Office 365 applications.
  • Proficient in troubleshooting and resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise environments.
  • Expertise in supporting Outlook and native email clients, with deep knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues.
  • Evolving experience across level 1/2 support roles in the technology stack previously described.
  • Responsible for Incident and problem escalation and resolution for Office 365 platforms.
  • Basic knowledge and experience of Microsoft Exchange Admin Center and delegation permissions.
  • Experience with Adobe applications is a plus.
  • ITIL and Major incident management knowledge.
  • Strong comprehensive problem-solving skills to identify and solve issues quickly.
  • Ability to work independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand.
  • Effectively handle difficult and stressful situations with poise, tact, and patience, while demonstrating a sense of urgency.
  • Strong analytical and troubleshooting skills, detail-oriented, and quality-minded.
  • Exceptional verbal and written communication and presentation skills.

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