Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative - Mumbai
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Mumbai. As a key member of our customer service team, you will be responsible for delivering exceptional customer service via various communication channels, including phone, email, and chat.
Key Responsibilities:
- Provide outstanding customer service via phone, email, and chat mediums
- Answer customer queries and provide resolutions in a respectful, helpful, and responsive manner
- Take action to provide client/customer delight while adhering to established service standards
- Upsell and cross-sell services/products to customers in a professional and ethical manner
- Adhere to shift schedules, team meetings, and training requirements
Qualifications:
- Undergraduate degree with a minimum of six months of international call center voice/data experience
- Graduate freshers with excellent communication skills
Skills Required:
- Excellent spoken/verbal communication skills
- Excellent customer service skills
- Ability to multi-task and handle a large call volume efficiently
- Disciplined and resourceful to meet business demands in a structured, virtual call center environment
Additional Information: WNS Global Services is an equal opportunities employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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