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Chief Digital Collection Strategist
2 weeks ago
The Digital Collections Team Leader oversees the management of a team of digital collections specialists, aiming to meet and exceed performance targets.
Key Responsibilities:- Team Leadership & Management:
- Lead, mentor, and coach a team to achieve optimal performance.
- Conduct regular performance reviews and provide constructive feedback.
- Develop and maintain a positive work environment.
- Monitor team performance to ensure adherence to quality standards and compliance protocols.
- Digital Collections Strategy & Execution:
- Design and implement effective digital collections campaigns across various channels such as email, SMS, social media, and chat.
- Analyze campaign data to identify trends and optimize strategies.
- Utilize data analytics to segment customer portfolios and tailor communication strategies.
- Collaborate with the analytics team to build and refine digital collections models.
- Data Analysis & Reporting:
- Proficiently utilize Microsoft Excel to track team performance, analyze campaign results, and create comprehensive reports.
- Prepare and present regular performance reports using PowerPoint for senior management and clients.
- Identify opportunities for process improvements and strategic enhancements through data analysis.
- Client & Stakeholder Management:
- Act as a key point of contact for clients, handling inquiries and providing updates on collection performance.
- Maintain strong relationships with internal and external stakeholders.
- Presentation of performance insights and strategic recommendations to clients in a clear and compelling manner.
- Process Improvement & Compliance:
- Implement process efficiencies to streamline digital collections operations.
- Ensure all collections activities comply with regulatory requirements and company policies.
- Stay updated with industry trends and best practices in digital collections and customer engagement.
