Reliability Engineering Specialist

1 week ago

Hyderabad, Telangana, India Thomson Reuters Full time

About the Role

In this opportunity as Systems Reliability Engineer, you will:

  • Work with application teams to manage and support applications in production environments.
  • Develop and maintain a continuous improvement strategy for on-going support models, including release and change management for maintaining strategic environments (production, non-production, etc.).
  • Provide well-written documentation and technical presentations on projects supported by the team.
  • Provide problem management services using diagnostic and debugging tools to aid in troubleshooting efforts, including 24x7 rotating pager support.
  • Coordinate the implementation of application monitoring, establish support documentation, and provide training on products and procedures.
  • Provide technical assistance on troubleshooting and performance tuning of supported environment(s).

About You

You're a fit for the role of Systems Reliability Engineer if your background includes:

  • 3-4 years of experience in an enterprise-level operations support role, SRE, or DevOps role.
  • Working knowledge of infrastructure components, such as routers, load balancers, cloud products, container systems, compute, storage, and networks.
  • Expertise in observability and monitoring tools, like Datadog, AppDynamics, Splunk, etc.
  • Deep understanding of Application Performance Monitoring (APM) and User Monitoring.
  • Knowledge of Infrastructure as Code (IaC): AWS CloudFormation, Ansible, Terraform, etc. Apply standards of cloud compliance to application design to achieve reliability.
  • Experience in site reliability engineering in .NET, Java, Kubernetes, and Database platforms (like Postgres).
  • Experience with Load Balancers and AWS services, such as AWS ECS, EMR, State Machines/Step Functions, CloudFormation, CloudWatch, Lambda, SQS, ECR, Fargate, Elastic Search, networking concepts, etc.
  • Sound knowledge of IT Service Management (ITSM) process, Service Level Objectives (SLOs), Service Level Agreements (SLAs), incident resolution, and automation techniques.
  • Ability to analyze application and server logs, error interpretation.
  • Incident response and recovery: SREs are responsible for responding to incidents and implementing processes for incident response, monitoring, and automated recovery.
  • Scripting knowledge in PowerShell, Bash, shell scripting.
  • Ability to code in one of the programming languages (Java, C#, Python, JavaScript, etc.).
  • Working knowledge of ITIL Change and Incident Management processes.
  • Excellent written and verbal communication skills and strong collaboration skills.

Salary

The estimated annual salary for this position is between $120,000 and $180,000, depending on location and experience.

Benefits

We offer a comprehensive benefits package, including:

  • A hybrid work model with flexible scheduling and remote work options.
  • Comprehensive health insurance plans.
  • A 401(k) plan with company match.
  • A generous paid time off policy.
  • A range of professional development opportunities.
  • A commitment to diversity, equity, and inclusion.

About Us

We are a global news and media organization dedicated to serving our customers and the public interest. We believe in the importance of transparency, accountability, and fairness in business and society.

Location

This position can be located in various cities across the United States and globally, depending on the company's needs.

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