Reliability Engineering Specialist

1 week ago

Hyderabad, Telangana, India FedEx ACC Full time

About FedEx ACC India:

As a strategic technology division, we develop innovative solutions for customers and team members worldwide. Our goal is to enhance productivity, minimize expenses, and update our technology infrastructure to deliver exceptional customer experiences.

A Site Reliability Engineer (SRE) combines software engineering and Cloud capabilities to ensure scalability, performance, and reliability of large-scale applications.

In today's complex cloud-based environment, a proactive and software-centric approach is necessary to guarantee reliability at scale. By combining software engineering and cloud principles, SREs bring a mindset of automation and reliability to operations.

The preferred approach to tackle operations challenges with a software engineering perspective involves leveraging:

  • Coding
  • Automation
  • Engineering principles
  • This enables the creation of resilient, self-healing systems that can scale seamlessly.

An SRE bridges the gap between traditional software engineering and operations to create highly scalable and fault-tolerant systems. As a result, they ensure the reliable and efficient operation of an organization's systems and services.

Key Responsibilities:

  • Ensure system reliability and availability

We strive for efficient systems that are the backbone of every secure and breach-free organization. Organizations continuously update their application to provide advanced features to users. However, sometimes their systems become unreliable, resulting in unavailability. This is where site reliability engineers help.

SREs ensure systems are reliable by:

  • Monitoring system issues
  • Creating strategies to detect issues
  • Addressing those issues
  • Designing systems to troubleshoot automatically
  • Writing and reviewing post-mortems

Mitigating operational risks is also crucial. SREs identify, assess, and implement measures to eliminate potential risks that could impact the performance of systems and services.

To mitigate operational risks, SREs collaborate with development teams and other stakeholders to identify potential risks. Once risks are identified, they analyze and evaluate potential impact and likelihood of occurrence. Based on the risk assessment, they implement various risk mitigation strategies to mitigate operational risks.

Once done, they continuously monitor and review the effectiveness of their risk strategies. By doing so, SREs maintain system reliability and ensure a positive user experience.

Monitoring system health is essential. An SRE uses alerts, tickets, logging mechanisms, and request times to monitor a system's health. This ensures the system is stable and minimizes user disruption. In case a bug occurs, respond immediately to resolve it.

Automating this process eliminates manual collection, storage, and visualization of data. SREs study historical trends in terms of performance by using metrics like charts and graphs. They then trace problems with system monitoring tools and manage infrastructures at scale.

Minimizing emergency response time is vital. The Mean Time to Respond (MTTR) measures the time an SRE takes to fix the incident after it happens. Minimizing MTTR for reliable systems is necessary to reduce downtime. As an SRE, you can improve this metric by resolving incidents quickly.

Maintaining internal tooling is also crucial. Site reliability engineers maintain internal tools to run complex operations smoothly. These tools help them track severe bugs, maintain CI/CD pipelines, and communicate with other teams.

Some widely used internal tools include communication platforms like MS Teams and ServiceNow – ePDSM, bug tracking platforms such as JIRA and Digital Agility or HP ALM, deployment strategies like GitHub Actions, monitoring solutions like Splunk and Grafana, error logging services like Kibana and ELK Stack, documentation tools like MS SharePoint, and continuous improvement through collaboration with QA, software engineers, and security engineers.

Qualifications:

  • Bachelor's degree in computer science, engineering, or a related field
  • 3 to 5 years of experience as an SRE or DevOps engineer or Ops Engineer

Estimated salary: $120,000 - $180,000 per annum

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