Executive Customer Advocate

4 days ago


Bengaluru Bangalore Hyderabad Secunderabad Telangana, India beBeeSecurityOperations Full time

**Job Overview**

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  • We are seeking an experienced Customer Success Manager to lead our customers through a successful Security Operations transformation journey.
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**Key Responsibilities:**

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  • Proactively manage client relationships to ensure renewals, reference-ability and facilitate expansion opportunities with sales teams.
  • Drive the adoption of our solution within the customer's user base and assist the customer to realize business value.
  • Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations effectively.
  • Assist the customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution.
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**Requirements:**

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  • 5-7 years of Security Operations experience, ideally working with SaaS customers to drive adoption of a technical platform or solution.
  • 7+ years experience in an enterprise CSM capacity, with 10+ yrs. experience in an enterprise SaaS product support environment.
  • Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative.
  • Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer's investment.
  • Well versed with using case management systems and CRM's (e.g., SFDC / JIRA).
  • Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required.


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