Senior Production Operations Manager
1 day ago
We are seeking a skilled Senior Production Operations Manager to join our team at Everstage Inc. This role is responsible for leading the day-to-day production operations of our SaaS platform, ensuring smooth deployments, and continuous service reliability.
The ideal candidate will have 6+ years of total experience, including 2+ years in a production support or operations role, with excellent communication skills and the ability to collaborate with cross-functional teams.
Key Responsibilities:- Production Support Management: Lead a team to monitor, triage, and resolve production issues in real-time, minimizing impact on end users.
- Triage & Work Assignment: Quickly assess incidents and assign them to the appropriate team or engineer, ensuring timely resolution.
- Stakeholder Collaboration: Act as the primary point of contact between engineering teams, customer success, and QA during incidents, facilitating clear communication and updates.
- Incident Management: Oversee the resolution of production incidents, track issues through to resolution, and ensure follow-up tasks are completed.
- Service Reliability: Work with engineering to identify recurring problems and implement long-term solutions to improve platform reliability.
- Process Improvement: Continuously improve production support processes, including escalation paths, incident tracking, and communication protocols.
- Documentation: Ensure incident reports, post-mortems, and runbooks are maintained and updated to reflect best practices.
- On-call Rotation Management: Organize and maintain on-call schedules to ensure 24/7 support coverage.
- Estimated Salary: $120,000 - $150,000 per annum, based on location and experience.
- 6+ years total experience, including 2+ years in a production support or operations role.
- Excellent Communication: Ability to communicate complex issues clearly with both technical and non-technical stakeholders.
- Cross-Functional Collaboration: Proven ability to collaborate with engineering, product, QA, and customer success teams.
- Technical Understanding: Familiarity with basic debugging techniques, reading logs, and understanding of SaaS infrastructure.
- Fast-Paced Environment: Experience working in a high-paced, growth-oriented company.
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