Senior Operational Manager
3 weeks ago
Job Summary:
Guidehouse seeks a highly skilled Senior Operational Manager to oversee the daily operations of our team. This individual will be responsible for planning, monitoring, directing, and evaluating associate production to ensure schedules are met and deadlines are exceeded.
Key Responsibilities:
- Develop and implement operational policies and procedures to facilitate efficient workflow.
- Assist in the development and revision of operational policies and procedures that promote productivity and quality.
- Oversee performance to ensure that associates are performing within established quality and production performance criteria.
- Co-ordinate and follow through on the training plans for adding new trainees onto an account.
- Provide Monthly updates of Revenue cycle status including reports and Metrics to client / Onshore.
- Identify opportunities for Automation in the process and work with IT team for implementation.
- Collaborate with the leadership team to ensure that schedules are met and communicates with VP, and Associates Operations if situations occur that hinder meeting deadlines.
- Implement measures/schedules to return to established associates schedules at the earliest possible time in case of system issues or other emergencies.
Requirements:
- Must have bachelor's or master's Degree.
- 10+ Years of Experience in the Health Care industry.
- Must have experience in managing and mentoring large teams for at least 3+ years.
- Good communication skills, both verbal and written.
About Guidehouse:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
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