Senior Operations Manager
1 month ago
We are seeking a highly skilled and experienced Senior Operations Manager to join our team at ADCI MAA 15 SEZ. As a key member of our organization, you will be responsible for managing a team of approximately 20 associates supporting tasks related to FireTV catalog content.
Key Responsibilities- Manage stakeholder communication across different sites on operational milestones, process changes, and escalations.
- Own program-specific goals around SLA, quality, and productivity.
- Ensure business processes are well-documented and continuously updated.
- Identify customer-impacting issues, develop solutions, and implement them with business partners.
- Collaborate with product and technical teams to build and improve tools and technology to support the process.
- Define, measure, and present operating metrics to ops leaders and business partners.
- Manage people performance and support career progression.
- Participate in hiring and mentoring to create leadership talent pipeline.
This role requires a high level of complexity, including:
- Building a high-performance team to achieve and exceed program goals.
- Managing multiple processes and achieving program-level goals, despite external dependencies.
- Ensuring effective utilization of resources to drive high team efficiency.
- Driving process improvements and meeting operational performance targets.
- Providing inputs for OPEX reviews.
This role offers a challenging and rewarding experience, with a track record of meeting and exceeding high service delivery standards. You will have the opportunity to:
- Drive process excellence and productivity improvement.
- Own and build processes with minimal guidance.
- Understand and enhance metrics to inform decision-making.
- Independently conduct deep dives to aid problem-solving and identify blockers.
- Identify continuous process improvement opportunities globally and drive initiatives to reduce SLAs.
- Work with stakeholders, including program managers and business teams.
- Graduate with 6+ years of experience in operations/program management, with a minimum of 2+ years in managing people.
- Proficiency in written and verbal English and local language.
- Relevant experience in performing data analysis.
- Degree in business, management, or related field.
- Operations, program, and account management skills.
- Passion for movies.
- Background in web search.
-
Senior IT Operations Manager
4 weeks ago
Chennai, Tamil Nadu, India Sisco Jobs Full timeJob Title: Senior IT Operations ManagerOverview:Sisco Jobs is seeking a skilled Senior IT Operations Manager to lead our IT department in delivering high-quality services. The ideal candidate will have 1-3 years of experience in IT operations and a strong understanding of IT service delivery.Responsibilities:* Manage and mentor team members to ensure high...
-
Senior IT Operations Manager
4 weeks ago
Chennai, Tamil Nadu, India Sisco Jobs Full timeJob SummarySisco Jobs is seeking a highly skilled Senior IT Operations Manager to oversee the day-to-day operations of our IT department. As a key member of our team, you will be responsible for managing team members, ensuring high performance and productivity, and collaborating with senior management to develop strategies for improving efficiency and...
-
Senior Operations Manager
4 weeks ago
Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full timeSenior Operations Manager Job DescriptionWe are seeking an experienced Senior Operations Manager to join our team in Chennai. The Senior Ops Manager is accountable for the overall direction and operations of our Chennai site, creating a culture of customer obsession, high performance, and high-quality throughput.Key Responsibilities:Set the vision,...
-
Senior Operations Manager
2 weeks ago
Chennai, Tamil Nadu, India Mahindra Rise Full timeJob Title: Senior Operations ManagerJob Summary: We are seeking an experienced Senior Operations Manager to lead our platform delivery team at Mahindra Rise. The ideal candidate will have a strong background in operations management, with a proven track record of delivering projects on time, within budget, and to the required quality standards.Key...
-
Senior IT Operations Manager
4 weeks ago
Chennai, Tamil Nadu, India Sisco Jobs Full timeSisco Jobs is seeking a highly skilled Senior IT Operations Manager to lead our IT department in the successful delivery of IT services. Key responsibilities include managing and mentoring team members, collaborating with senior management to develop strategies for improving efficiency and productivity, and overseeing the delivery of IT projects and...
-
Senior Operations Manager
3 weeks ago
Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full timeAbout the RoleWe are seeking an experienced Senior Operations Manager to join our team in Chennai. The Senior Ops Manager is accountable for the overall direction and operations of our Chennai site, creating a culture of customer obsession, high performance, and high-quality throughput.Key ResponsibilitiesSet the vision, direction, and culture of their teams...
-
Senior Operations Manager
4 weeks ago
Chennai, Tamil Nadu, India Max Life Insurance Full timePositionSenior Operations ManagerDepartmentOperationsFunctionOperations – AXISReporting toCVP - AxisBand4BLocationKolkataKey Responsibilities• Lead the Operations team to achieve business objectivesRequirements• 5+ years of experience in Operations management• Strong leadership and communication skills
-
Senior Operations Manager
1 week ago
Chennai, Tamil Nadu, India Mahindra Rise Full timeCompany OverviewMahindra Rise is a leading company in the industry, and we are looking for an experienced Senior Operations Manager to join our team.
-
Senior Operations Manager
3 weeks ago
Chennai, Tamil Nadu, India 2coms Full timeAbout the Role2coms seeks a highly skilled Senior Operations Manager to lead our team in US Mortgage Servicing operations. As a key member of our leadership team, you will be responsible for overseeing daily operations, managing teams, and driving business growth. Key Responsibilities• Manage complex US Mortgage Servicing operations processes on a...
-
Senior Operations Manager
1 month ago
Chennai, Tamil Nadu, India NielsenIQ Full timeAbout the RoleWe are seeking a highly skilled Senior Operations Manager to lead our client solutions team. As a key member of our operations department, you will be responsible for driving the operational design and delivery of our client offering.Key Responsibilities:Act as the main point of contact for client database operational queries and ensure overall...
-
Senior Operations Manager
3 days ago
Chennai, Tamil Nadu, India Dextra Group Full timeAbout the RoleWe are seeking a seasoned Senior Operations Manager to lead our Regional Operations team at Dextra Group.Job SummaryThe ideal candidate will have 10-12 years of experience in site operations, preferably in the construction industry. As a Senior Operations Manager, you will be responsible for managing and synchronizing project start-ups,...
-
Senior Operations Manager
3 weeks ago
Chennai, Tamil Nadu, India NielsenIQ Full timeAbout the RoleWe are seeking a highly skilled Senior Operations Manager to lead our client solutions team. As a key member of our operations department, you will be responsible for driving the operational design and delivery of our client offering.Key ResponsibilitiesAct as the main point of contact for client database operational queries and ensure overall...
-
Senior Operations Manager
2 weeks ago
Chennai, Tamil Nadu, India Guidehouse Full timeJob OverviewWe are seeking a highly skilled Senior Operations Manager to join our team at Guidehouse. This is a critical role that requires strong leadership, strategic thinking, and exceptional communication skills.About the RoleThe Senior Operations Manager will be responsible for overseeing the daily operations of our team, ensuring that we meet our...
-
Senior Culinary Operations Manager
3 weeks ago
Chennai, Tamil Nadu, India AccorHotel Full timeJob Title: Senior Culinary Operations ManagerJob Summary:We are seeking a highly skilled Senior Culinary Operations Manager to join our team at AccorHotel. The successful candidate will be responsible for ensuring the highest standards of food quality, presentation, and service in our kitchen operations. Key Responsibilities:• Maintain cost effectiveness...
-
Senior Site Operations Manager
4 weeks ago
Chennai, Tamil Nadu, India SIRUVANI PILING AND DRILLING Full timeWe are seeking a highly skilled Senior Site Operations Manager to lead our site operations team in the Chennai Metro Rail Project.
-
Senior Operations Manager
2 weeks ago
Chennai, Tamil Nadu, India People First Consultants Full timeWe are looking for a Senior Operations Manager who can lead our quality team at People First Consultants.The ideal candidate should have at least 10 years of experience in people management, with expertise in RCM processes including AR/charge entry/payment posting.Job Responsibilities:Leverage leadership skills to oversee the quality team and ensure seamless...
-
Senior Operations Manager
1 month ago
Chennai, Tamil Nadu, India NielsenIQ Full timeAbout the RoleNielsenIQ is seeking a Senior Operations Manager to lead and drive the operational design and delivery of our client offering. As the main point of contact from operations to internal client services, you will be responsible for overall operation's department quality performance monitoring, reporting, and analysis by driving an on-going focus...
-
Senior Operational Manager
2 weeks ago
Chennai, Tamil Nadu, India NielsenIQ Full timeAt NielsenIQ, we are seeking a highly skilled and experienced Senior Operational Manager to join our team. In this role, you will be responsible for leading the operational design and delivery of our client offering.This is an exciting opportunity to drive business growth and improve operational efficiency by developing and implementing strategies that...
-
Senior AR Operations Manager
4 weeks ago
Chennai, Tamil Nadu, India Guidehouse Full timeJob Title: Senior AR Operations ManagerJob Summary:Guidehouse is seeking a highly skilled Senior AR Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing and mentoring a large team of associates, ensuring compliance with departmental policies and procedures, and driving productivity and...
-
Senior Operational Manager
3 weeks ago
Chennai, Tamil Nadu, India Guidehouse Full timeJob Summary:Guidehouse seeks a highly skilled Senior Operational Manager to oversee the daily operations of our team. This individual will be responsible for planning, monitoring, directing, and evaluating associate production to ensure schedules are met and deadlines are exceeded.Key Responsibilities:Develop and implement operational policies and procedures...