Telecom Order Management Specialist

3 days ago


Ahmedabad, Gujarat, India beBeeServiceNow Full time ₹ 18,00,000 - ₹ 25,00,000
ServiceNow Developer - Order Management for Telecom

As a ServiceNow developer, you will design, develop, and implement solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module.

Responsibilities include collaborating with Business Analysts, Solution Architects, and cross-functional teams to gather and analyze requirements.

  • Design and develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs.
  • Configure and customize Order Management modules to enable seamless handling of product orders, service requests, and provisioning workflows.
  • Integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments.
  • Support UAT, defect fixing, and performance tuning for order management processes.
  • Follow Agile delivery practices and participate in daily stand-ups, sprint planning, and retrospectives.
  • Ensure compliance with coding standards, security guidelines, and ITSM best practices.
Required Skills & Qualifications

The ideal candidate should have hands-on development experience in the ServiceNow platform, strong knowledge of the Order Management for Telecom (OMT) module, and experience in ServiceNow CSM (Customer Service Management) and/or ITSM.

  • Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal.
  • Telecom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment.
  • Ability to write technical documentation, design documents, and deployment guides.
  • Experience in working in Agile/DevOps environments.


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