Client Services Operations Specialist

6 days ago

Bhavnagar, Gujarat, India beBeeContractor Remote Work Freelance Full time ₹ 12,00,000 - ₹ 15,00,000
Job Description:

You will join our team as a contractor in the Client Service Operations role.

We are a remote-first organization embracing an 'accelerate from anywhere' culture. You may be required to travel to our office based on business requirements or for company events

As a Contractor, Client Servicing Operations, you will play a pivotal role in ensuring seamless execution and management of ongoing projects. By supporting Account Managers and effectively communicating with clients, you will be essential to our success. This position requires proficiency in both Japanese and English to handle client interactions and internal communications effortlessly.

You will be the vital bridge between our clients and internal teams, ensuring clear communication and efficient project management. We need someone who can make a significant impact in a dynamic and rewarding environment

Key Responsibilities:

  • Support Account Managers in managing ongoing projects.
  • Handle client queries in Japanese, translating and updating internal teams in English for seamless communication.
  • Build strong client relationships by understanding their needs and providing tailored service options.
  • Prepare service quotations and manage timely invoice submissions according to contracts.
  • Achieve accurate understanding and convey customer expectations to the team, mitigating risks and miscommunications.
  • Identify and implement improvements in services, processes, and systems.
Required Skills and Qualifications:

Essential Qualifications:

  • N1/N2 level Japanese certification, reflecting advanced language proficiency.
  • 1-2 years of experience in a client-facing role, preferably in sales or client services; experience in Life Sciences is beneficial.
  • Advanced skills in MS Office, especially in Word and Excel.
  • Strong communication and organizational abilities, ensuring clear and efficient client interactions.
  • Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.
Benefits:

By joining our team, you will have the opportunity to work in a remote-first environment, embrace an 'accelerate from anywhere' culture, and make a significant impact in a dynamic and rewarding environment.

This position offers a unique blend of challenges and opportunities for growth, allowing you to develop your skills and expertise in a fast-paced and ever-changing industry.

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