Senior Business Intelligence Analyst

2 days ago

Pune, Maharashtra, India beBeeDataDriven Full time ₹ 1,50,000 - ₹ 28,00,000
Job Description:
As a Senior Specialist Business Consultant, you will play a crucial role in driving business growth by providing data-driven insights and strategic recommendations to business executives. You will be responsible for collecting and interpreting large datasets of customer Key Performance Indicators (KPIs), identifying patterns and trends, and reporting results and recommendations to stakeholders.

Key Responsibilities:
  • Collect and analyze complex data sets to identify areas of improvement and opportunities for growth.
  • Develop and implement data-driven strategies to achieve business objectives.
  • Collaborate with internal teams to define account strategies and develop tailored solutions for customers.
  • Enhance the consulting value achievement methodology by creating scalable and repeatable models and processes.
  • Design, develop, and deploy automated Business Intelligence (BI) solutions, including dashboards, scorecards, and reports.
  • Provide deep insights and recommendations based on thorough data analysis and independent discovery.

Requirements:
To be successful in this role, you will need:
  • Bachelor's degree in Business, Computer Science, Mathematics, or a related analytical field (advanced degree preferred).
  • Total 10+ years of relevant professional experience in BI, data science, statistical analysis, machine learning, and/or enterprise reporting.
  • Advanced SQL and Python skills are a plus.
  • Power BI and Tableau experience.
  • Proven data analyst experience, preferably in the contact center industry.
  • Domain experience with contact center self-service analytics, conversation design, IVR & routing, and/or speech analytics.
  • Exceptional attention to detail and ability to identify gaps in source data.
  • High competency with Microsoft Excel and related platforms, including pivot tables, Visual Basic, and formulae for data reporting purposes.
  • Ability to work flexibly and independently in a dynamic environment.
  • Proven ability to work successfully with clients and business partners directly.
  • Excellent problem-solving skills in high-pressure situations.
  • Strong negotiation skills to resolve competing priorities.
  • Proven ability to influence cross-functional teams without formal authority.
  • Excellent verbal, written communication, and presentation skills.
  • Experience working in an enterprise and matrixed hierarchy.

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