Senior IT Operations Specialist

4 weeks ago


Mumbai, Maharashtra, India Accurate Background Full time
Accurate Background Job Opening

About the Role:

We are seeking a highly skilled Senior IT Operations Specialist to join our team at Accurate Background. This role is responsible for providing advanced technical support, managing IT assets, and collaborating with our global IT team.

Job Description:

Key Responsibilities:
  • Advanced troubleshooting for hardware, software, network, and system issues.
  • Manage the full lifecycle of IT assets, ensuring proper user access controls, provisioning, monitoring, and decommissioning.
  • Assist with server and network configuration, monitoring, and maintenance.
  • Diagnose and resolve escalated technical issues while managing the helpdesk queue for timely responses and efficient ticket prioritization.
  • Collaborate with the global IT team to implement IT projects and infrastructure improvements.
  • Manage user accounts, permissions, and security policies across systems.
  • Maintain and improve IT documentation for consistency and clarity across regions.

Qualifications and Skills:

Requirements:
  • 3-5 years of experience in IT support, systems administration, or related roles.
  • Advanced knowledge of Microsoft Office Suite, Windows Server, Active Directory, and networking protocols (DNS, DHCP, TCP/IP).
  • Experience with cloud platforms like Microsoft 365, Azure, or AWS is a plus.
  • Ability to handle complex troubleshooting tasks and work with cross-regional teams.

Work Environment:

This position is full-time and based in Thane, India. The ideal candidate should be willing to work flexible hours to accommodate different time zones or urgent situations.

Compensation:

The estimated salary for this position is ₹800,000 - ₹1,200,000 per annum, depending on qualifications and experience.



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