Expert Technical Problem Solver

4 days ago


Nagpur, Maharashtra, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical assistance to customers and partners worldwide, troubleshooting complex application issues and providing effective communication.

Your key responsibilities will include resolving technical issues of the product suite, documenting and verifying reported problems, logging/reporting issues on our CRM, and closing issues with quick resolutions.

To be successful in this role, you must have hands-on experience in networking, CentOs Linux, and Windows OS, as well as experience in at least two of the following: contact center technologies, application support, telephony, XML scripting, object-oriented programming.

Required Skills:

  • Networking fundamentals
  • CentOs Linux and Windows OS expertise
  • Contact center technologies
  • Application support
  • Telephony
  • XML scripting
  • Object-oriented programming

Nice to Have Skills:

  • VXML
  • CCML
  • RDBMS
  • Microsoft LUIS/CLU
  • APIs
  • SMS
  • Strong customer service skills
  • Problem-solving
  • Documentation
  • Teamwork
  • Analytical skills


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