Expert Technical Problem Solver

4 days ago

Nagpur, Maharashtra, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Summary

We are seeking a highly skilled Technical Support Analyst I to provide exceptional technical support services to our clients.

About the Role

As a key member of our support team, you will serve as the primary point of contact for troubleshooting application issues, maintain detailed records of troubleshooting steps and track open tickets.

Key Responsibilities:

  • Provide timely and effective technical support to clients via various communication channels.
  • Investigate and resolve complex technical issues, collaborating with cross-functional teams when necessary.
  • Develop and deliver training sessions on product use and support to customers and peers.
  • Communicate customer feedback to inform product development and drive continuous improvement.
  • Stay up-to-date with new technology and methods, applying knowledge to enhance client support and experience.

Requirements

  • 4-6 years of experience in technical support or information technology.
  • Proficient in web browsers (Chrome, Edge, Firefox, Safari) and Microsoft Office applications (Word, Excel, Outlook).
  • Excellent verbal and written communication skills, with a strong ability to empathize with clients and provide tailored solutions.
  • Self-motivated, organized, and able to work extended hours to meet client needs.

What We Offer

Our company is dedicated to providing a supportive and collaborative work environment that fosters growth and development. As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and advancement.
  • A dynamic and inclusive work culture that values diversity and innovation.

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