
Digital Customer Experience Leader
15 hours ago
The Role:
- Lead and manage agile teams focused on delivering omni-channel customer experiences.
- Oversee the delivery of digital-first, real-time customer journey capabilities across multiple channels.
- Collaborate with IT, design, country teams, and senior business stakeholders globally to drive strategic planning and execution.
- Establish performance dashboards and KPIs for digital sales and customer experience improvements.
- Stay updated on digital banking and FinTech innovations globally.
- Ensure compliance with regulatory frameworks and internal risk controls.
The Applicant:
- Should have proven leadership experience managing large, agile teams in complex digital transformation programs.
- Have a strong track record delivering omni-channel customer solutions, preferably in banking/financial services.
- Have deep knowledge of digital-first, real-time customer journey capabilities across multiple channels.
- Experience managing investment portfolios with accountability for financial outcomes and ROI.
- Expertise working closely with IT, UX/design teams, and business stakeholders in matrixed, global environments.
- Familiarity with agile product delivery frameworks and tools.
- Solid understanding of regulatory, risk, and compliance requirements in retail banking.
- Strong stakeholder management and communication skills, including with senior leadership.
- Evidence of driving innovation, continuous improvement, and customer-centric solutions.
A leading global bank committed to digital innovation and delivering exceptional customer experiences worldwide.
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