Customer Insights Professional

2 weeks ago

Solapur, Maharashtra, India beBeeInsights Full time ₹ 1,72,80,000 - ₹ 2,59,20,000
Customer Insights Manager

We are seeking an experienced Customer Insights Manager to join our product development team.

  • This role is responsible for capturing customer needs, behaviour and feedback through structured research and surveys.
  1. Key Responsibilities:
  • Design, conduct, and analyze qualitative and quantitative research studies, including surveys, interviews, and user feedback sessions.
  • Identify customer needs, pain points, preferences, and analyse user behaviour to support product development and improvement.
  • Compile research findings into clear, actionable insights for cross-functional teams.
  • Effective survey instruments tailored to specific research goals must be identified and developed.
  • The end-to-end execution of surveys, ensuring high response rates and data integrity, will be overseen.
  • Survey data will be managed and analysed to uncover meaningful trends and actionable insights.
  • Cross-functional collaboration with product managers, designers, engineers, and program teams is essential to integrate research findings into product and service enhancements.
  • Clear communication of research insights and recommendations to internal stakeholders through presentations, reports, and dashboards is critical.
  • Organized records of research data must ensure accuracy and confidentiality.
  • Detailed research reports highlighting critical insights, trends, and strategic recommendations must be prepared.
  • Research methodologies and tools must be continuously refined to enhance accuracy, reliability, and effectiveness.
  • Best practices in research methodologies and analytics tools must be stayed informed about, implementing innovations as appropriate.

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