Support Expert

2 weeks ago

Kanpur, Uttar Pradesh, India beBeeTechnical Full time US$ 50,000 - US$ 1,00,000

We are seeking a highly skilled Technical Support Specialist to join our team. As the primary point of contact for customers, you will play a critical role in ensuring smooth operations and maintaining customer trust.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively troubleshoot and resolve technical issues across our SaaS platform.

Key Responsibilities:
  • Act as the first point of contact for customers to troubleshoot and resolve technical issues.
  • Demonstrate strong knowledge of web technologies, including Angular, REST APIs, and Cloud platforms.
  • Provide technical support for UK and USA-based customers, understanding their specific product workflows, expectations, and cultural nuances.
  • Collaborate with product and development teams to improve platform stability, customer satisfaction, and feature adoption.
Requirements:
  • Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
  • 1–3 years of experience in technical support, SaaS, or mobility/dispatch software.
  • Prior experience supporting UK and USA-based SaaS products (understanding of customer expectations, SLAs, and compliance).
  • Familiarity with SaaS platforms, CRM, and ticketing systems (Zoho Desk, Freshdesk, JIRA, Zendesk).
  • Excellent written and verbal communication skills.
Nice to Have:
  • Experience with ride-hailing, booking, or fleet management platforms.
  • Knowledge of SQL/databases for debugging and analytics.

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