Senior Endpoint Specialist

1 day ago

Shimoga, Karnataka, India beBeeSystem Full time ₹ 8,00,000 - ₹ 10,00,000

About Us

We're a cybersecurity solutions company that's transforming how businesses secure and manage their digital ecosystems.

We're looking for a customer-driven, tech-savvy Senior Endpoint System Engineer who's eager to make a real impact.

You'll be on the front lines—providing strategic support, solving complex technical challenges, and ensuring our clients get the very best from our Unified Endpoint Management (UEM) platform.

Responsibilities:

  • Serve as a trusted technical advisor to customers, offering tailored solutions using Mobile Device Management (MDM), Remote Monitoring and Management (RMM), and Patch Management tools.
  • Provide hands-on support through calls, emails, and chat—resolving technical queries and ensuring smooth customer experience.
  • Engage deeply with clients to understand their IT infrastructure, device management needs, and security goals.
  • Troubleshoot product-related issues and collaborate with engineering, product, and sales teams to implement effective resolutions.
  • Understand and communicate client's architecture, integration capabilities, and feature set with confidence.
  • Escalate complex technical cases while maintaining clear communication with customers.
  • Deliver training to clients and internal teams; document technical issues to enrich our knowledge base.
  • Stay informed on industry trends, product updates, and competitive technologies in the cybersecurity and endpoint management space.
  • Actively gather and share client feedback with the product team to drive innovation and improvement.

Requirements:

  • 3+ years of experience in cybersecurity, specifically with MDM, RMM, or Patch Management tools.
  • Hands-on experience with platforms like Microsoft Intune, Workspace ONE, AirWatch, or JAMF.
  • Familiarity with tools like Kaseya, ConnectWise, or NinjaRMM.
  • Strong grasp of security protocols, endpoint protection, and IT infrastructure fundamentals.
  • Excellent communication skills—both technical and non-technical.
  • Strong organizational skills, multitasking abilities, and a collaborative team mindset.
  • Degree in BE / B.Tech / MCA or equivalent.

Nice to Have:

  • Certifications: CompTIA Security+, CISSP, or other relevant cybersecurity certs.
  • Exposure to cloud security and advanced network security concepts.

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