Customer Service Professional
3 days ago
This role offers a dynamic opportunity to work in a fast-paced environment where excellent customer handling skills are paramount. As a key member of our team, you will provide administrative support and assistance for various technologies.
You will collaborate with employees, customers, vendors, and distributors to ensure the quality and reliability of our products.
Key Responsibilities:
- Answer incoming calls, chats, and cases via our support portal
- Create/triage cases and route them to the appropriate team
- Resolve all account, contact, and license-related queries
- Review and resolve customer issues related to account administration, contract entitlements, product registration, web-based support access, etc.
- Liaise between IT and Customer on complicated Licensing issues
- Liaise between Logistics and Customer on RMA cases
- Generate clear and concise documentation in the form of case notes
- Discuss with Leads on cases that require assistance from other cross-functional teams or complicated issues
- Educate customers regarding self-help/Articles availability on Support portal
- Ensure adherence of all case management rules for quicker resolution and maintain a manageable backlog
Required Skills and Qualifications:
- Minimum Diploma or Graduation
- 3+ years of experience in customer service
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of customers around the globe
- Strong customer handling skills and active listening
- Ability to communicate clearly and professionally, both verbally and in writing
Benefits:
We offer a challenging and rewarding work environment that fosters growth and development. Our employees are passionate about delivering exceptional results and making a meaningful impact.
Why Choose Us?
At our organization, we empower our employees to push boundaries and drive innovation. We strive to deliver connectivity that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.
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