ServiceNow IT Service Management Specialist

2 weeks ago


Amrāvati, Maharashtra, India beBeeSeriousservice Full time ₹ 18,00,000 - ₹ 25,00,000

Job Title: ServiceNow ITSM Developer

We are seeking an experienced professional to fill a key position within our organization. The ideal candidate should have a strong background in IT software development and experience working with the Service Now platform.

The successful candidate will be expected to develop, test, configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.

This role requires capturing requirements from business stakeholders & SMEs through demonstrations and workshops. Additionally, coordinating with internal/external stakeholders for development of user stories, configurations, and delivering solutions on agreed timelines is essential.

In this position, you will be responsible for developing custom software/app solutions as required through scripting and software development. Managing BAU tasks and providing value-based assessments and workshops to help maximize business results from ServiceNow software are also crucial aspects of this role.

The ideal candidate should have at least 3-5 years of ServiceNow ITSM, custom app development experience, configuring ServiceNow ITSM modules, Portal, front-end.

Key Skills and Qualifications:

  • Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications, data sources.
  • Expertise in configuring UI Actions/UI Policy/ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.

Desired Credentials / Knowledge:

ServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification (any two)

NOW Platform Development(must)

ITIL v4 Certified(optional)



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