
ServiceNow IT Service Management Specialist
2 weeks ago
Job Title: ServiceNow ITSM Developer
We are seeking an experienced professional to fill a key position within our organization. The ideal candidate should have a strong background in IT software development and experience working with the Service Now platform.
The successful candidate will be expected to develop, test, configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
This role requires capturing requirements from business stakeholders & SMEs through demonstrations and workshops. Additionally, coordinating with internal/external stakeholders for development of user stories, configurations, and delivering solutions on agreed timelines is essential.
In this position, you will be responsible for developing custom software/app solutions as required through scripting and software development. Managing BAU tasks and providing value-based assessments and workshops to help maximize business results from ServiceNow software are also crucial aspects of this role.
The ideal candidate should have at least 3-5 years of ServiceNow ITSM, custom app development experience, configuring ServiceNow ITSM modules, Portal, front-end.
Key Skills and Qualifications:
- Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
- Deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications, data sources.
- Expertise in configuring UI Actions/UI Policy/ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
Desired Credentials / Knowledge:
ServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification (any two)
NOW Platform Development(must)
ITIL v4 Certified(optional)
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