
IT Service Management Professional
3 days ago
About the Role:
We are seeking an experienced IT service management professional to join our organization.
The ideal candidate will have a deep understanding of IT service management (ITSM) tools and be able to design, implement, and manage complex IT solutions.
The successful candidate will have experience with multiple ITSM tools, including ServiceNow, Cherwell, and FreshService. They will also have strong technical skills, including API development, data integration, and workflow automation.
In addition to their technical expertise, the candidate should have excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
The IT service management specialist will be responsible for:
- Designing and implementing IT solutions that meet business needs
- Configuring and customizing ITSM tools to support business processes
- Developing APIs and integrating data between systems
- Automating workflows and business processes using ITSM tools
- Providing training and support to end-users on ITSM tools
The successful candidate will have:
- 7-10 years of experience in IT service management tools and technology
- Experience with multiple ITSM tools, including ServiceNow, Cherwell, and FreshService
- Strong technical skills, including API development, data integration, and workflow automation
- Excellent communication and collaboration skills
Our organization offers a competitive salary and benefits package, as well as opportunities for career growth and professional development.
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