Global Engineering Manager for Advanced Solutions
3 days ago
About the Job:
The successful candidate will be responsible for working collaboratively with Engineering teams to resolve complex product defects, provide technical support to external customers, and drive opportunities for product improvement. In addition, they will be expected to develop and apply advanced engineering expertise, engineering rigor and executions, and professional soft skills to effectively resolve the most complex and challenging product or process issues.
Responsibilities:
- Responding to and resolving complex product solutions and advanced product and process-related issues.
- Escalating engineering issues to appropriate development teams and/or technology partners promptly.
- Communicating with regional Technical Support teams, Engineering teams, technology partners, and/or customers regarding product issues and resolution of those issues.
- Leveraging industry and engineering experience to articulate and drive realization of financially and strategically viable functionality and/or serviceability enhancements for company products.
- Effectively documenting work ranging from engineering theory to business rationale for senior leadership, and customers.
- Developing and delivering business and engineering information presentations to all audiences including senior leadership.
- Experience in root cause analysis to drive technical issue and document resolution strategies using issue tracking tools.
- Driving both complex reactive (PSE) and preventative NPI issues appropriately with minimal coaching; demonstrates strong contingency planning.
Requirements:
- 8-12 years of experience in supporting external authentication servers like Netscaler, Omnissa UAG or Remote Desktop Gateway with corresponding Authentication providers like Imprivata, Okta or RSA.
- Experience in network services and protocols like IPv4, IPv6, UDP, Active Directory, Proxy, Firewall, DHCP, DNS, RADIUS, SNMP and LDAP.
- Experience in certificates and Smart Card, Biometric authentication methods.
- Experience in Hypervisors Hyper-V, ESXi, Xen,KVM
- Experience in scripting and basic programming concepts.
- Knowledge of relational databases and database query/manipulation tool.
About Us:
- Dell Technologies is a leading company that provides innovative technology solutions to help individuals and organizations achieve their goals.
- We offer a competitive estimated salary range of $120,000 - $180,000 per annum.
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