Front Desk Hospitality Manager

7 days ago

Bengaluru, Karnataka, India beBeeGuestManagement Full time ₹ 9,00,000 - ₹ 12,00,000
Role Summary

The front desk executive is the main point of contact for students, faculty, and guests. The role involves overseeing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to ensure smooth functioning.

">Key Responsibilities
  • Manage inquiries, provide accurate information, and direct visitors appropriately.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Serve as a liaison between students and administration for hostel-related queries.
  • Address and resolve student complaints related to facilities, and services.
Visiting Faculty & Guest Accommodation
  • Oversee bookings, check-in, and check-out processes for visiting faculty and institute guests.
  • E nsure rooms in Building B are well-prepared, clean, and meet hospitality standards.
  • Address any accommodation-related issues promptly and effectively.
Property & Facility Management
  • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
  • Coordinate with housekeeping, maintenance, and security teams for seamless operations.
  • Report property-related issues (plumbing, electrical, housekeeping, etc.) and ensure timely resolution.
Administrative Support
  • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
  • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
  • Support institute events by coordinating guest arrivals and accommodation.

Requirements:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability with a student- and guest-centric approach.
  • Ability to multitask and handle pressure situations calmly.

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