Technical and Business Solutions Expert
2 weeks ago
About the Role
Swift is a leading provider of business, technical, and infrastructure consultancy services. As a Financial Services Industry Consultant, you will navigate complex business and technical environments, providing crucial support and delivering top-notch technical consulting services.
You will help our clients adapt to product and context changes, enhance operational efficiency, reduce costs, and mitigate risks. This position is an excellent opportunity for personal growth, allowing you to develop a deep understanding of industry challenges and innovative solutions.
Manage a variety of projects, engaging directly with customers and collaborating with internal teams such as Business Development, Product, and Professional Services. This role not only develops your project management skills but also enhances your ability to work in a dynamic, customer-facing environment.
Key Responsibilities:
- Exposure to Swift's technical solutions and delivery of related consulting services
- Delivery of technical and operational training on Swift's products and solutions
- Participation in projects of varying complexities, ensuring effectiveness in meeting customer needs and delivering expected outcomes
- Risk management and issue escalation when necessary
- Assistance with customer technical readiness and solution onboardings
- Care services delivery for assigned customers
- Continuous Improvement initiatives to enhance customer experience
Requirements:
- Bachelor's degree or above in Computer Science or IT-related fields, or equivalent experience
- 1-5 years relevant experience within technical support and/or operations, preferably in banking and payments businesses
- Fluent English language skills, with Japanese language proficiency preferred
- Knowledge of SwiftNet, Swift's interface products, and messaging solutions
- Ability to contribute in a diverse, multi-cultural team environment and work independently
What We Offer:
- A competitive salary package
- The freedom to perform at your best
- Opportunities for personal growth and professional development
- A dynamic, customer-facing work environment
- A chance to make a tangible impact in the financial industry
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