Expert Customer Support Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 28,00,000
About the Role

We are seeking a highly skilled and motivated individual to join our team as an SP-Support Associate. As a key member of our support team, you will be responsible for providing exceptional service to our selling partners, resolving complex queries, and working closely with other stakeholders.

Job Description

The successful candidate will act as the primary point of contact between Amazon and our selling partners. You will be responsible for providing timely and accurate operational support, addressing selling partner issues effectively, and adhering to service level agreements. Additionally, you will contribute to a positive team environment and drive process improvements.

You will work in a dynamic contact center environment, adapting quickly to changing priorities with the appropriate sense of urgency. Your strong critical thinking and decision-making skills will enable you to resolve complex queries from selling partners efficiently.

Key Responsibilities:

  • Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
  • Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills
  • Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
  • Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively
  • Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP's needs, then provides appropriate solutions.
  • Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals,
  • Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service
  • Actively seeks solutions through logical reasoning and data interpretation independently.
  • Fosters a positive and cooperative team environment.
  • Demonstrates Enthusiasm for learning and commitment to continuous improvement
Required Skills and Qualifications

BASIC QUALIFICATIONS:

  • Speak, write, and read fluently in English
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS:

  • Should be able to work in rotational and shift, should be a graduate
Our Inclusive Culture

At Amazon, we value diversity and inclusion. We empower our employees to deliver their best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.

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