Program Delivery Specialist

1 week ago

Thāne, Maharashtra, India beBeeCoordinator Full time ₹ 7,00,000 - ₹ 10,50,000
Program Coordinator OpportunityAbout the Role

We are seeking a highly skilled Program Coordinator to support learners and ensure smooth delivery of our programs. The ideal candidate will have superior written and verbal skills, flexibility to work in night shifts, and a willingness to handle communication across various channels.

This is an exciting opportunity for someone who is passionate about education and customer service. As a Program Coordinator, you will play a key role in ensuring that our learners receive exceptional support and have a positive experience.

Key Responsibilities:
  • Learner Support: Respond to inquiries across all communication channels (email, chat, WhatsApp, voice), ensuring timely and accurate resolutions to enhance learner satisfaction.
  • Stakeholder Collaboration: Coordinate with internal teams (course designers, tech support, LMS, instructors) to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
Requirements
  • Language Skills: Exceptional English communication skills (written and verbal) are mandatory.
  • Work Flexibility: Willingness to work night shifts and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with digital learning tools or CRM platforms is a plus.
Benefits

At [Company], you'll make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.

[Company] provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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