User Reinstatement Specialist

1 week ago

Dombivli, Maharashtra, India beBeeRetention Full time ₹ 12,00,000 - ₹ 15,00,000
Job Title: Customer Retention Strategist

Preventing user churn and re-engaging lapsed listeners is our top priority. As a specialist in understanding why users leave, you'll develop strategies to save them or bring them back.

This is a hands-on role for a problem-solver who loves to run experiments, analyze data, and see a direct impact on the size of our user base.

Key ResponsibilitiesAt-Risk User Intervention (Churn Prevention)
  • Identify Churn Signals: Collaborate with the data team to leverage predictive models and your own analysis to identify listeners showing signs of disengagement or a high risk of churning.
  • Champion Qualitative Insights: Directly engage with at-risk users through surveys and interviews to uncover the root causes of dissatisfaction, forming powerful, testable hypotheses for your campaigns.
  • Design & Launch 'Save' Campaigns: Develop and execute proactive, multi-channel campaigns triggered by at-risk behavior.
Lapsed User Reactivation (Win-Back Strategy)
  • Own Win-Back Campaigns: Architect and manage the end-to-end strategy for bringing back churned subscribers.
  • Craft Irresistible Win-Back Hooks: Go beyond generic discounts and test a creative mix of compelling offers and hyper-personalized content.
  • Test and Learn Rigorously: Constantly A/B test offers, messaging, and channels to build a playbook of the most cost-effective methods for reactivating different user cohorts.
Analytics & Cross-Functional Collaboration
  • Measure What Matters: Own and report on core KPIs for your domain: Churn Rate, Save Rate, Reactivation Rate, and the ROI of your campaigns.
  • Be the Voice of Churn to Product: Act as the key feedback loop to the product and content teams, providing clear data and qualitative insights on why users are leaving.
  • Partner with Core Retention: Work closely with the main lifecycle team to ensure a seamless user experience.
Required Skills and Qualifications
  • 4-7 Years of Focused Experience: In churn management, user reactivation, or save strategies, ideally within a B2C subscription or mobile app business.
  • Innovative Problem-Solver: You think creatively, challenge assumptions, and are excited by the opportunity to build industry-leading churn-mitigation strategies.
  • Hands-On Campaign Execution: You have direct experience building, launching, and optimizing campaigns using marketing automation platforms.
  • Analytically Sharp: You are fluent in digging through data to find opportunities.
  • Experimenter's Mindset: You think in terms of hypothesis, test, and result.
  • A Passion for Music: To understand why a listener leaves, you need to understand what makes them stay.

  • Delivering Exceptional User Experiences

    6 days ago

    Dombivli, Maharashtra, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Support Specialist Role">We are seeking a highly skilled and enthusiastic customer support specialist to join our organization. As the first point of contact for users, you will be responsible for handling inbound queries, emails, and calls to resolve issues and provide accurate information.">About Us:">Our organization offers a competitive...

  • User Experience Designer

    1 week ago

    Dombivli, Maharashtra, India beBeeDesign Full time ₹ 48,000 - ₹ 1,20,000

    Job Title: UI/UX DesignerWe are seeking a talented and detail-oriented UI/UX Design Specialist to join our team. The ideal candidate will be responsible for designing intuitive and user-friendly interfaces for our platform.Familiarity with UX/UI principles and design process is required.Proficiency in Figma, Photoshop, XD, and Illustrator is preferred.This...

  • User Experience Innovation Specialist

    1 day ago

    Dombivli, Maharashtra, India beBeeDesigner Full time ₹ 75,00,000 - ₹ 1,50,00,000

    Experience Designer for AI InnovationsWe are building the next generation of AI-powered solutions to help businesses optimize their operations and drive innovation. Our team is at the forefront of this mission, pushing the boundaries of what's possible with artificial intelligence.The Role:You will be instrumental in designing and implementing intuitive and...

  • Retention and User Recovery Specialist

    10 hours ago

    Dombivli, Maharashtra, India beBeeUserReactivation Full time ₹ 10,29,936 - ₹ 13,41,159

    Job DescriptionWe are seeking a data-driven and creative professional to lead our user retention efforts. As a key member of our team, you will be responsible for developing and implementing strategies to prevent user churn and reactivate lapsed listeners.ResponsibilitiesIdentify at-risk users and develop proactive campaigns to re-engage them.Design and...

  • End User Support Specialist

    6 days ago

    Dombivli, Maharashtra, India beBeeField Full time  80,000 -  1,50,000

    We are seeking an experienced End User Support Engineer to provide technical assistance to users across our organization.Job Title: Field Support EngineerThe ideal candidate will possess strong problem-solving skills and the ability to troubleshoot complex hardware, software, and network-related issues.The role includes:Providing on-site and remote support...

  • Innovative User Interface Specialist

    1 day ago

    Dombivli, Maharashtra, India beBeeDesigner Full time ₹ 12,00,000 - ₹ 24,00,000

    Intuitive User Experience DesignerKey Responsibilities:Transform concepts into user-centric interfaces, wireframes, and prototypes that lead to seamless user interactions.Design UI for mobile and web applications with a focus on data visualization, aiming to create intuitive user experiences.Pursue perfection in interaction, visual, and motion design,...

  • Leading User Experience Specialist

    6 days ago

    Dombivli, Maharashtra, India beBeeDesigner Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: UI/UX DesignerKey Responsibilities:Collaborate with cross-functional teams to create user-centric design solutions that meet business objectives.Develop and maintain visual identity systems, including UI elements, graphics, and brand assets.Utilize design tools such as Figma, Adobe XD, or Sketch to create high-fidelity prototypes and...

  • Senior User Interface Specialist

    3 days ago

    Dombivli, Maharashtra, India beBeeFrontend Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

    Job OverviewHudHudTrip is a luxury travel platform that redefines premium travel experiences. Our proprietary booking engine and partnerships with 700+ airlines and over 1,000,000 hotels provide unmatched access to first-class flights and 5-star accommodations at competitive rates.The ideal candidate will possess exceptional skills in user interface design...

  • User Growth Specialist

    1 week ago

    Dombivli, Maharashtra, India beBeeGROWTH Full time ₹ 10,00,000 - ₹ 12,00,000

    We're scaling our casual games portfolio and need a User Acquisition Manager to drive profitable, scalable growth through precision targeting, smart bidding, and relentless creative iteration.Job OverviewKey Responsibilities:Plan, execute, and continuously optimize paid UA campaigns across multiple channels.Analyze deep-funnel metrics (e.g. payer conversion,...

  • Senior User Experience Specialist

    5 days ago

    Dombivli, Maharashtra, India beBeeConversion Full time ₹ 9,00,000 - ₹ 10,50,000

    Job Title: Interface Designer Main Responsibilities:Design user interfaces to maximize conversions and engagement.Collaborate with the development team to implement design elements.Create mockups, wireframes, and final designs that align with conversion rate optimization goals.Design and enhance UI/UX for both desktop and mobile platforms.Stay up-to-date...