
Enhance Customer Interactions
1 day ago
Job Role:
A Call Quality Specialist is responsible for analyzing and improving customer interactions with our sales teams.
- Review recorded sales calls to ensure they meet quality standards.
- Evaluate strengths and weaknesses in sales conversations focusing on customer satisfaction, compliance, and effectiveness.
- Prepare comprehensive feedback reports and share insights with the Training & Development team.
- Collaborate with trainers to design solutions for skill gaps and recommend process improvements.
- Monitor the impact of feedback implementation and update evaluation criteria as needed.
- Provide actionable recommendations to enhance sales performance, customer experience, and team productivity.
Key Skills and Qualifications:
- 1–3 years of experience in quality analysis, call auditing, or training support preferably in a sales-driven environment.
- Strong analytical, reporting, and communication skills.
- Ability to provide constructive feedback and suggest practical solutions.
- Excellent interpersonal and teamwork skills.
- Hunger to learn, adapt, and contribute to continuous improvement.
About Our Ideal Candidate:
Our ideal candidate is a motivated and detail-oriented professional who is passionate about delivering exceptional customer experiences. They possess excellent communication and analytical skills, and are able to work collaboratively with cross-functional teams to drive results.
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