Enhance Customer Interactions

1 day ago


Erode, Tamil Nadu, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

Job Role:

A Call Quality Specialist is responsible for analyzing and improving customer interactions with our sales teams.

  • Review recorded sales calls to ensure they meet quality standards.
  • Evaluate strengths and weaknesses in sales conversations focusing on customer satisfaction, compliance, and effectiveness.
  • Prepare comprehensive feedback reports and share insights with the Training & Development team.
  • Collaborate with trainers to design solutions for skill gaps and recommend process improvements.
  • Monitor the impact of feedback implementation and update evaluation criteria as needed.
  • Provide actionable recommendations to enhance sales performance, customer experience, and team productivity.

Key Skills and Qualifications:

  • 1–3 years of experience in quality analysis, call auditing, or training support preferably in a sales-driven environment.
  • Strong analytical, reporting, and communication skills.
  • Ability to provide constructive feedback and suggest practical solutions.
  • Excellent interpersonal and teamwork skills.
  • Hunger to learn, adapt, and contribute to continuous improvement.

About Our Ideal Candidate:

Our ideal candidate is a motivated and detail-oriented professional who is passionate about delivering exceptional customer experiences. They possess excellent communication and analytical skills, and are able to work collaboratively with cross-functional teams to drive results.



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