Senior Loan Operations Professional

We are seeking an experienced Loan Operations Manager to join our team. The successful candidate will be responsible for leading and managing end-to-end loan processing activities, ensuring operational efficiency, risk control, and adherence to regulatory and internal policy requirements.

The ideal candidate will have a minimum of 10-15 years of relevant experience in managing Loan Operations, with strong PC skills (MS Office) and extensive experience in Loan Products, static data maintenance process & customer data management.

• Process:
  • Perform duties of checker for assigned activities diligently.
  • Work as SME for the process.
  • Nurture team members.
  • Understand bank process/policies and adhere to needs.
  • Work closely with overseas branch to process/execute transactions as per accuracy/quality standards/SLAS of the bank.
  • Learn system functions and adhere to controls.
  • Support overseas branches to resolve operational incidents/reporting (if any).
  • Provide suggestions to improve/streamline operational processes.

• Customer:
  • Deliver high-quality service to enhance function's reputation and meet customer expectations.
  • Develop and maintain strong stakeholder management with key stakeholders within the organization.
  • Support and resolve customer enquiries and provide excellent customer service.
  • Work in partnership with Compliance to understand relevant operational guidelines, organizational standard procedures, and local regulations and assess impact on daily operations workflow.
  • Work in partnership with wider operations team for information sharing and ensure that transactions are processed accurately and in a timely manner.
  • Support developmental projects relating to the department.

• People:
  • Lead, mentor, and develop high-performing loan operations team, ensuring effective workload distribution, performance management, and culture of accountability and continuous improvement.
  • Provide guidance and support to more junior members of the team. Assist in training and development of individuals to ensure high level of job knowledge.
  • Provide SME support, nurture team and DH for creating appropriate backup systems.
  • Take initiatives to guide and train new joiners and junior staff.

• Other/Control:
  • Perform checking process on operational issues escalated by less experienced members of the team.
  • Perform reconciliation of daily pending transactions.
  • Support Head of Department in determining level of support on new product offerings by carrying out reviews on resourcing issues, internal policies, workarounds, and system capabilities.
  • Support Head of Department in achieving department's KPIs, set by Branch Management.
  • Support in managing risk profile for the department.
  • Support internal and external audits within the department by preparing documentation as required.
  • Maintain good working knowledge of industry trends, products, relevant laws, and regulations.
  • Adhere to all company policies as well as guidelines.
  • Timely submission of statutory and MIS reports.
  • Conduct necessary trainings to the team.
  • Manage testing and new migrations.

• Minimum 10-15 years of relevant experience in managing Loan Operations.
• Strong PC skills (MS Office).
• Extensive experience in Loan Products, static data maintenance process & customer data management.
• Understanding various system applications used for Lending.
• Hands-on experience in managing stakeholders, governance, and managing toll gates.
• Flexible in working in shifts.
• Exposure to India-related regulatory guidelines and financial regulations.
• Graduate and/or Post Graduate.
• Good interpersonal skills to deal courteously and effectively with others.
• Attention to details.

This is an exciting opportunity for a skilled professional to join our team and contribute to the growth and success of the organization. We offer a competitive salary and benefits package, including opportunities for career advancement and professional development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please apply for this role today.