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Branch Service Manager

1 month ago

Mumbai, Maharashtra, India IDFC FIRST Bank Full time

Job Title: Branch Service Manager

Department: Service

Role Overview:

The Branch Service Manager plays a crucial role in enabling customers, partners, and stakeholders to address their needs for query resolution and help as brand ambassadors for the company.

Key Responsibilities:

  • Team Management: Oversees and directs team leaders, requiring excellent leadership skills and abilities.
  • Coaching and Mentoring: Provides guidance and support to team members, fostering a culture of growth and development.
  • Goal Setting and Achievement: Sets goals for team members and ensures they are met, demonstrating achievement and success.
  • Multitasking: Handles multiple tasks simultaneously, ensuring efficiency and effectiveness.

Requirements:

Education: Any Graduation

Experience: 2-5 years of relevant experience in a sales or service role.