Country Branch Operations Lead

1 week ago


Mumbai, Maharashtra, India Axis Bank Full time
About the Role

As a Country Branch Operations Lead at Axis Bank, you will be responsible for ensuring the sound operation of all retail branches in the country. This is a leadership role that reports to the Network Coverage Head - Affluent Banking and involves establishing a robust framework to manage operations and service delivery.

Key Responsibilities
  • Establish local branch operational procedures incorporating necessary control processes to ensure adherence to global and regional policies, standards, and practices.
  • Define branch operations policies and procedures, operating efficiency models, interfaces with stakeholders on solving operating issues and all other operational aspects of the branches.
  • Ensure seamless customer service delivery at branches through continuous evaluation of redundant processes, removal of bottlenecks, and process simplification and standardization.
  • Manage analog shutdown and path to zero initiatives for Branch Operations to meet transaction offload targets in partnership with Country Operations and Product & Digital partners.
  • Lead Client Obsession initiatives to drive year-on-year reduction of L1, L2 & L3 complaints volume and resolving identified client pain points.
  • Evaluate best-in-class onboarding processes for customers onboarded by Affluent Branch teams through reduced turnaround time and rejects across products.
  • Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
Qualifications

The optimal qualification for success in this role is:

  • CA / CFA / Business Management or other relevant Post Graduate degree.
  • AMFI and IRDA certification.
About Us

Axis Bank is one of India's most trusted banks and the third-largest in the private sector. We are committed to customer centricity and strive to address diverse customer requirements through robust infrastructure, advanced technology, and a comprehensive monitoring and control framework.



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