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Senior Quality Assurance Specialist
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Job Opportunity
\This position is open for a highly skilled and detail-oriented Quality Assurance professional to join our team. The selected candidate will be responsible for conducting quality reviews/audits, analyzing error trends, identifying root causes, and suggesting corrective actions or process improvements.
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- Conducts regular quality audits to ensure compliance with established processes and guidelines.\
- Analyzes data accuracy, completeness, and alignment with business and regulatory standards.\
- Identifies areas of improvement and suggests corrective actions to enhance the overall quality of work.\
- Maintains accurate quality logs and reports to track progress and identify trends.\
- Provides timely feedback to vendors and support capability uplift.\
- Participates in calibration sessions to ensure consistency across teams.\
- Serves as a subject matter expert on underwriting procedures, business rules, and quality governance.\
- Supports the creation and maintenance of QA calibration guides.\
- Resolves disputes and follows up on corrections.\
- Participates in training sessions and updates QA SOPs accordingly.\
- Trains new starters on various processes and ensures effective knowledge transfer.\
- Performs ad-hoc tasks and responsibilities as required.\
- Develops and maintains relationships with internal and external stakeholders.\
