Front Desk Operations Manager

2 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Front Desk Supervisor

 

Job Description

We are seeking a skilled and dedicated Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will play a critical role in ensuring the smooth operation of the front desk area and providing exceptional service to our guests.

  • You will oversee the daily activities of the front desk team, providing guidance and leadership to ensure that all tasks are completed efficiently and effectively.

  • You will be responsible for handling guest complaints and issues in a professional and courteous manner, resolving problems promptly and ensuring that our guests have a positive experience.

  • You will manage the front desk inventory, including room assignments, preferences, and billing instructions.

  • You will communicate effectively with other departments, such as housekeeping, food and beverage, and accounts, to ensure seamless service and operations.

Required Skills and Qualifications

To be successful in this role, you will need to possess excellent leadership skills, strong communication and problem-solving abilities, and a commitment to delivering exceptional customer service.

  • Leadership Skills: The ability to motivate and supervise a team, while ensuring adherence to our high standards.

  • Customer Service Excellence: A focus on guest satisfaction, with the ability to handle complaints and resolve issues promptly.

  • Operational Knowledge: Familiarity with front desk systems and procedures, including room allocation, billing, and inventory management.

  • Attention to Detail: Accuracy in handling guest information, financial transactions, and operational tasks.

  • Problem-Solving Abilities: Ability to resolve challenges with discretion and sound judgment.

  • Communication Skills: Effective communication with guests and team members, both verbally and in writing.

  • Teamwork & Cooperation: Ability to work with other departments to ensure smooth operations and service delivery.

Benefits

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Others

This role requires a proactive and results-driven individual who is passionate about delivering exceptional service and contributing to a positive work environment.

The ideal candidate will have previous experience in a similar role, excellent communication and problem-solving skills, and a strong commitment to customer service excellence.

If you are a motivated and dedicated individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

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