ServiceNow Solutions Expert

6 days ago

Belgaum, Karnataka, India beBeeBusiness Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title: ServiceNow Business Analyst – Order Management
Are you looking for a challenging role in ServiceNow? Do you have experience as a Business Analyst or Product Manager on the ServiceNow platform?

We are seeking a skilled Business Analyst with expertise in Order Management to join our team. As a Business Analyst, you will play a key role in linking stakeholders, product managers, and the implementation team. You will gather, analyze, and review customer requirements, maintain backlog in collaboration with product owners and vendors, and ensure solutions align with ServiceNow best practices.

The ideal candidate will have 6+ years of hands-on experience as a Business Analyst/Product Manager/Product Owner on the ServiceNow platform, strong expertise in Order Management, especially the data model, and experience with data activities, CMDB knowledge, and data migration from external tools into ServiceNow.

Key Responsibilities:
  • Act as the link between stakeholders, product managers, and the implementation team.
  • Gather, analyze, and review customer requirements; maintain backlog in collaboration with product owners and vendors.
  • Ensure solutions align with ServiceNow best practices and propose alternatives where necessary.
  • Provide guidance on process improvements and platform capabilities.
  • Stay updated on ServiceNow product evolutions and share insights with the team.
  • Organize and support User Acceptance Tests (UAT), including preparation of key test scenarios.
  • Drive and support functional workshops with end-users, ensuring critical topics are addressed.
Required Skills & Competencies:

Core Technical & Functional Skills:
  • Experience with data activities, CMDB knowledge, and data migration from external tools into ServiceNow.
  • Strong grasp of functional aspects of data and ability to work with SMEs on mappings.
  • Knowledge of CSDM (Common Service Data Model).
  • Experience managing large data extractions and transforming them into ServiceNow target formats.
  • Familiarity with CSM/OM data model and best practices for data usage.
  • Knowledge of API Integration and ITIL processes.
Domain Knowledge:
  • Expertise in CSM/OM processes and related data objects (accounts, sold products, functional products, CIs, contacts, contracts).
Soft Skills:
  • Strong workshop facilitation and demo presentation skills.
  • Excellent written and verbal communication in English, adaptable to different audiences.
  • Strong interpersonal skills, positive attitude, and collaborative mindset.
  • Ability to simplify complex concepts and clarify required changes.

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