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Business Growth Partner

2 weeks ago

Pune, Maharashtra, India Celoxis Full time
Job Highlights:
• Opportunity to work with a leading project management and collaboration software provider
• Collaborative and dynamic work environment with a team of experts
• Chance to make a real impact on our customers' business success
• Flexible work arrangements to suit your needs
• Opportunities for growth and professional development

Responsibilities:
• Provide top-notch support to our customers via chat, email, and phone, resolving complex product queries with ease
• Collaborate with our product specialists to identify creative solutions to business challenges
• Engage in remote web sessions to diagnose and resolve technical issues, ensuring our product becomes an integral part of our customers' business success
• Proactively check in with customers to ensure their issues are fully resolved and they are satisfied with our product
• Identify product malfunctions and report them for enhancement, helping us improve our product continuously

Requirements:
• 1-2 years of experience in Application Support, Customer Success, or Technical Support
• Bachelor's degree in Computer Science, Engineering, or a related field
• Fluent English communication with excellent comprehension and the ability to 'read between the lines'
• Flexibility to work in shifts, providing great support comes with patience and a smile