Customer Experience Representative

1 day ago


Hyderabad Secunderabad Telangana, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 12,00,000

At our company, we strive to provide exceptional customer service. In this role, you will be responsible for handling inbound and outbound calls from international customers.

  • Key Responsibilities:
  • Handle complex issues with efficiency and maintain high customer satisfaction levels.
  • Collaborate with cross-functional teams to resolve customer concerns promptly.
  • Maintain updated knowledge of products, processes, and policies relevant to the international market.
  • Adhere to service level agreements (SLAs) and meet or exceed performance metrics such as quality scores, first call resolution, and customer satisfaction.
Requirements:
  • Education and Qualifications:
  • Bachelor's degree in a related field.
  • Minimum 1 year of experience in customer service.
Benefits:
  • Why Work With Us:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Dynamic and supportive work environment.


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