
Influencing Product Development
1 week ago
We are seeking a highly motivated professional to join our team as a Customer Insights Manager.
Key Responsibilities- Customer Research Insights:
- Design, conduct, and analyze qualitative and quantitative research studies, including surveys, interviews, and user feedback sessions.
- Identify customer needs, pain points, preferences, and analyse user behaviour to support product development and improvement.
- Compile research findings into clear, actionable insights for cross-functional teams.
- Survey Design & Execution:
- Identify and develop effective survey instruments tailored to specific research goals.
- Oversee the end-to-end execution of surveys, ensuring high response rates and data integrity.
- Manage and analyse survey data to uncover meaningful trends and actionable insights.
- Stakeholder Collaboration:
- Work closely with product managers, designers, engineers, and program teams to integrate research findings into product enhancements.
- Clearly communicate research insights and recommendations to internal stakeholders through presentations, reports, and dashboards.
- Data Management & Reporting:
- Maintain organized records of research data, ensuring accuracy and confidentiality.
- Prepare detailed research reports highlighting critical insights, trends, and strategic recommendations.
- Continuous Improvement:
- Continuously refine research methodologies and tools to enhance accuracy, reliability, and effectiveness.
- Stay informed about best practices in research methodologies and analytics tools, implementing innovations as appropriate.
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