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Technical Support Specialist

1 week ago

India Workday Full time
Job Description

As a Technical Support Delivery Analyst, you'll be responsible for providing technical support to customers and consultants on complex products and applications. Your expertise will help diagnose and troubleshoot highly technical and sophisticated software issues, while ensuring outstanding customer experience through strong and timely communication.

  • Partner with customers to resolve issues through email communications
  • Collaborate with product, engineering, and data science teams to identify and diagnose software issues
  • Communicate thoughtful, empathetic, and complete resolutions tailored to each customer